- Shipping and Return Policy
Shipping and Return Policy
We offer either UPS or USPS to ship your order. If you select Standard shipping orders under 5lbs will ship USPS while orders over 5 lbs will ship UPS. Orders selecting UPS Ground or 2nd Day will be delivered by UPS.
See below for our current shipping rates:
Standard Shipping Charges:
|Under 1 pound (including packaging) USPS Flat rate||$6.99|
High value orders over $250 will ship via UPS and will be billed at UPS Ground Rates.
UPS shipping options are billed at actual UPS rates plus $2.45 for packaging and handling.
Estimated Shipping Transit Times:
Standard Shipping: 3-7 Business Days
UPS Ground: 1-5 Business Days
Express UPS 2nd Day: 2-Business Days
International Express: UPS 3-5 Business Days
*Please allow 1 business day for us to process your order.
We use UPS International Shipping. Our rates are pulled directly from UPS's system in real time less 55% Off for our customers.
Customs and Brokerage Fees:
Customs departments of other countries may charge extra fees or tarriffs for international shipments. Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.
Additional Shipping Information:
For details on how shipping methods apply to your order, and information on shipping to PO Boxes, please click here for more detailed information.
We will accept unused product with return authorization approval number. Please do not attempt to return without contacting SexToyDistributing.com first. Returns are subject to a 20% restocking fee. If you receive a defective product we will gladly replace it within 30 days of sale.
Dropshipped items may only be returned if product is defective upon arrival. We will not accept returns for drop ship items that are not defective.
We Now Offer Drop Shipping:
Take advantage of the drop shipping program when you need us to ship our products directly to your customers. It’s very easy:
- Simply login to our website and choose the products you need to order.
- Then, put your customers address in the ship to field.
- We will ship your order discreetly, in a brown box and a shipping label.
- Inside the box will be a packing list of the items they have ordered.
- The packing list inside the box only shows the shipping information you fill out as you place the order.
- You will also see a list of the contents and the weight. To see an example of the packing list click here. We do not put our company information or pricing on the packing list.
Advantages to Sex Toy Distributing Drop Shipping:
- Fast Shipping - Orders processed in one business day.
- All orders shipped in discreet box
- Your customers receive a packing list with their order
- Our company info and product pricing is not on the packing list or in the package
- You are notified by email when your order is processed
- Receive email notifications of items shipped and if any items are on backorder
- Easily track your order from your email notification
- We have a fill rate of 96%
*Backorders: In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge, please allow 1 to 2 weeks for delivery. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to email@example.com referencing your order number.
** Drop shipping is now offered worldwide.